United States Post Office

I had to go down our local post office to mail an oversized letter today.  The line was nearly out the door and only one clerk was at one of the three windows.  I noticed several others busily doing what was probably 'administrative stuff' to satisfy the 'system'.  My observation is this - most of the postal employees I have met are great people who really want to do a good job.  The problem is they seem to be stuck in a system that does not allow or encourage good customer service.  No wonder there a problems!  Let's hope for a change.